We recommend to stop the databases before taking the database backups in order to finish all current transactions and get the consistent database snapshot.
Then when you have the database backup in hands, you can proceed to import it to the staging database. You may want to create an script to shutdown the prod DB, perform the backup, start prod again, and perform the import of prod backup into Staging DB.
(they're not as lucky to be a Jira Admin like you!) It's a human thing actually, isn't it? Specially in "provider—consumer" relationships, we seem to blame the end-user quite often: The product...
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