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Dear all,
We are having issues with one of the agents in Service Desk. She tried to send the e-mail to reset the password of her account. After several times, I tried to send the same email from User > Prompt Password Reset but she does not receive any of them.
Any other advice on how to act?
Regards,
Shpendi
Hi @Shpendi Rakipi ,
I have found that often when this happens that Atlassian has blacklisted the email address for some reason.
I would submit a support ticket to Atlassian to make sure the email address of the user has not been blacklisted.
https://support.atlassian.com/contact/#/
See if you can approve this anwser. :-)
That is because this was created as a Discussion and not a Question. I will see if someone from Atlassian can move it over.
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I want to mark this answer as accepted but the button is not showing
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Hi @Shpendi Rakipi ,
I have found that often when this happens that Atlassian has blacklisted the email address for some reason.
I would submit a support ticket to Atlassian to make sure the email address of the user has not been blacklisted.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.