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Loom Login Loop
Hi, I am stuck in a loop trying to access my Loom desktop account. I can login but when I try to record I am asked to login again - which fails. I've tried all the usual: – turned of extensions – cleared brower data – reinstalled Loom desktop app – opened online app first then tried to login again I can access the…
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Error Creating a workspace in Loom
When I try to create a workspace in Loom, I keep getting an error that says "Something went wrong. Please try again.", and if I press enter again, I see "This is name has already been taken" But then if I go to sign in again, I get requested to create and name a workspace again. What is causing this?
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Cant Access Loom (3 weeks) want a refund.
I have been trying to migrate to loom and access my old loom videos or even start a loom recording, it has been HOURS of dealing with bugs. I want out. Refund me and let me move on, Zoom does everything just as well and it is no hassle. Oh, and i cannot get to support anywere - loom or atlassian. How do i get my refund?
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Loom Meeting Note Taker
I was wondering if the Loom team ever intends to create a Loom meeting note taker that isn't a bot in a meeting. Many note taking applications are now creating something that records screen and/or audio on the persons laptop or mobile. Is there ever a plan or considered roadmap item?
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Account upgraded to Business, but can't make videos longer than 5 min
Hey there, I've been struggling so bad with this Loom account. I need it to work ASAP! I have upgraded to a Business plan but I still see the 5 min recording limit. I believe there's an issue with my account, and need immediate support. Thanks.
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Cancel Loom account / subscription? Why is it so hard?!?
I didn't want to sign up for this account ever! I don't know how it happened, but somehow I did. I want this subscription cancelled immediately!! I don't owe anything, because I never used it!!!! [Post edited by moderator to adhere to Community Guidelines.]
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Reactivate Loom account
Hi, How do I reactivate my Loom account and restore my videos?
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How to cancel Loom account tied to me after leaving company
I had an account with Loom when I was leading Marketing for my previous company. When the company sold, the employees were immediately let go. I had no access to my account or email to switch the Loom account over to manage or cancel the account. It is renewing while charging my credit card. I can't seem to submit a…
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Is there a way to see or get Jira, Confluence links and other links right from video summary?
When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video.
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Merge Loom AI recap with Agenda page
Hi! We are wondering how to merge the Loom transcript and AI recap with our meeting protocols that we create upfront to note down all the agenda points? Our meeting protocols are basically a table with column A (title + notes of the agenda point) and column B (output discussed in the meeting, eg. decisions, tasks, etc.)…
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How to exit and save the Loom video when in the editor
I am unable to send a Loom video without the video editor showing on the left side of the screen. Any suggestions on how to get rid of the video editor, so it doesn't show up when the person I'm sending the video to opens the video?
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Account Issue
I have Loom Business + AI. The billing confirmations go to my school email address. I logged into my account using that email address. It says I have a starter account and all of my recordings are gone. There is no number or real person to troubleshoot my issue. Does anyone here know how to resolve this? Thank you for any…
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I have lost my 25 digit authentication key
I lost my 25 digit authentication key. Without it I cannot login to anything. How do I recover it?
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How do you cancel Loom
Been in an edless cycle. Very frustrating that the most expensive option, that i don't use, is impossible to cancel. Any helpful seuggestions here?
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Cancel my platform
Hello, Julie Atkinson Elde here. I need to cancel this platform or webpage. I do not know how I got into this, but need to cancel as I will not be using. I do not want to be charged monthly for something I have no interest in. Could you please help me. Julie
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loomremoval.txt
Need this removal script. Presume it is for a windows Have a javascript error when trying to install loom. Loom was installed, so suspect user has damaged application. Would really like tech support email address, but it is hidden.
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Will the links to my old LOOM PowerPoint Presentations remain the same or will they require new link
Over the years, I have created multiple LOOM PowerPoint presentations which I provide to my online students to watch lectures. Will the same LOOM links I had in the past work for these presentations? If not, will a new link be generated automatically? Would this mean I would need to go into LOOM, locate the original…
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I want to change my name and photo on loom
I want to cjenge my name and photo on my profile of loom, and it only sends me here! help
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How to cancel a loom subcription
Hello, I dont remember signing up for a paid plan, and then I received an invoice with an auto-subscription text. No link, nothing to cancel the subscription. The Contact Us page just sends you to a page on how to do it, but I can't find those menus in my account. There is not much to do or contact a person to cancel it.…
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video stops but audio continues
trying to record a tab in chrome. eveything seemed fine no errors, but the video stopped recording a couple minutes i but the audo kept recording. sound settings were fine,no errors were shown other screen recorders experienced the same video clipping but Alt-Z recordd both video and audio just fine tried loom desktop as…
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Outstanding change - bill
I got an ourstanding bill that I do not agree to pay. I need to eliminate users and I do not know how. The setup that I had in Loom was OK and now it is not. Please contact me ASAP
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Paid subscription not working
I am logged onto my account and it won't allow me to record any more videos because it says I am on a 'free' account. I have paid the monthly $51 subscription for over a year now. Its ridiculous trying to get help. Can someone reach out to me please? How do I resolve this?
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Loom used to work well. Now it's absolute trash. What's the plan here?
I’ve been using Loom for years and I’m genuinely confused about what the business model is for this product at this point. Loom used to work the same way every time I opened it. No surprises. It was simple, reliable, and useful enough that paying for it was an easy decision. Since the Atlassian acquisition, my experience…
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Request for a refund
Hello Loom Support Team, I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not intend to use. Please cancel my subscription immediately, disable any future automatic renewals, and issue a full refund of the…
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The Loom app closes abruptly
When I open the Loom app, it appears as normal, but after I hit "Record", it closes abruptly after a few seconds.