problems logging in to app on Apple

[Danny Bishop]

Hi, my colleague can't log into the App on his Apple phone. The email and password works on the web version. Are we missing something?

[Dommalapati Chandrababu Naidu]

Hi @Danny Bishop , Welcome to Atlassian Community!

Jira mobile app for IOS need IOS 16 or later version. please check with your colleague with IOS version. 

If IOS version is less than 16, mobile app will not work and it works only in web.

Thanks,

Chandra

[Dave Mathijs]

Hi @Danny Bishop welcome to the Atlassian Community!

Is your account (email address/domain) managed by your organization?

[Danny Bishop]

hi, thanks! Yes I manage it

[Jerrold - Empyra]

Hi @Danny Bishop 

Can you please share the error message you are getting while trying to log in? 

Thank you.