howto hightlight overdue tickets in dashboard tables ?

Hello,

a customer need is getting a dashboard table getting own ticket which are not closed or resolved yet.

That list should show the ticket with specific highlighting depending on "overdue state". 

overdue tickets should be highlighted in RED, tickets close to expiration date in YELLOW.

 

How could I resolve that issue? 

 

 

1 answer

0 vote

You can't have the color coding in JIRA without using plugins. I had seen one in that past but it was not updated for later versions.

The best thing to do is to create a filter that shows all overdue issues and display it in the dashboard using "Filter Results" gadget. Query will look something like:

assignee = currentUser and due <= now() and resolution = Unresolved

Btw, this assumes that you are capturing the due date correctly on the tickets. If it is another date field, use that instead of due.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you