a customer need is getting a dashboard table getting own ticket which are not closed or resolved yet.
That list should show the ticket with specific highlighting depending on "overdue state".
overdue tickets should be highlighted in RED, tickets close to expiration date in YELLOW.
How could I resolve that issue?
You can't have the color coding in JIRA without using plugins. I had seen one in that past but it was not updated for later versions.
The best thing to do is to create a filter that shows all overdue issues and display it in the dashboard using "Filter Results" gadget. Query will look something like:
assignee = currentUser and due <= now() and resolution = Unresolved
Btw, this assumes that you are capturing the due date correctly on the tickets. If it is another date field, use that instead of due.
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