howto hightlight overdue tickets in dashboard tables ?

Hello,

a customer need is getting a dashboard table getting own ticket which are not closed or resolved yet.

That list should show the ticket with specific highlighting depending on "overdue state". 

overdue tickets should be highlighted in RED, tickets close to expiration date in YELLOW.

 

How could I resolve that issue? 

 

 

1 answer

0 votes

You can't have the color coding in JIRA without using plugins. I had seen one in that past but it was not updated for later versions.

The best thing to do is to create a filter that shows all overdue issues and display it in the dashboard using "Filter Results" gadget. Query will look something like:

assignee = currentUser and due <= now() and resolution = Unresolved

Btw, this assumes that you are capturing the due date correctly on the tickets. If it is another date field, use that instead of due.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,878 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot