Workflow buttons do nothing, need to reload page Edited

Since we upgraded to JIRA 7.4 we have had a strange problem. We are currently on 7.5.1 and host it ourselves.

If I go to an issue and hit a workflow button like "Start Progress" or "Resolve Issue", JIRA will ignore me and do nothing. I can wait as long as I like, but these buttons will not work.

The workaround is to clear the cache (required), reload the page, and then be VERY careful not to push any buttons until confident everything is completely loaded. If you don't wait long enough, you need to do it again.

This is extremely annoying and I'm looking for a fix. Please note I'm on a DSL line, so perhaps JIRA is optimized for a very quick, reliable connection, and there's a race condition somewhere for slower connections. However, I don't have this type of bug with Google services or any other web site, so I'm confident it's specific to JIRA.

Has anyone else experienced this problem? If so, have you figured out a fix? Thanks!

 

P.S. Here's some additional info. If I open the JS console when the bug happens, you get "TypeError: undefined is not an object" (my least favorite JS error). It's coming from registerCallbackInDialog in batch.js. Smells like a Javascript bug.

1 answer

Well, I can answer my own question. We are using an Add-on called Automated Log Work for JIRA. It needed to be updated after we updated JIRA.

I couldn't find the offending JS in JIRA itself, so that got me thinking about Add-ons. We don't use very many, but lesson learned is that you must check your Add-ons after upgrading - you won't be prompted to automatically.

Hope this helps someone in a similar situation!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

685 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you