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The issue no longer exists but it does Edited

Often when opening a ticket from email or within Jira I can't edit the issue. I get the error 
"The issue no longer exists."

But it does. If I refresh the page and quickly click editor hit E to edit I can edit the issue.

5 answers


Could you please attach a screenshot?

There can be plenty of reasons: bug (e.g., index issues (try to reindex your instance), some add-on bug.

You can watch a video here. I am on JIRA cloud.

I'm also getting this issue on a regular basis - has any reason/solution been discovered?

Still getting this bug constantly when trying to edit tickets

I get the error when adding a comment when in My tickets view.

I open a ticket

I click to add a comment

Add some text to the comment then paste an image

0 votes
Deleted user Aug 27, 2019

This happens to me when I am in "My Open Issues" and view as Detail View. I select an issue and add a comment. While typing the comment, I paste an image and get this error.

If I open the same issue in a new tab/window, and add a comment, I don't have a problem pasting the image.

Same issue happening with me. Occurs generally after taking following steps:

  1. Edit Comment or Description
  2. Ctrl+V a screenshot from the clipboard
  3. Alt+Tab to another window or select another tab in the same browser window
  4. Capture screenshot from the window opened in Step 3
  5. Ctrl+V the second/third/fourth screenshot from the clipboard
  6. Issue Occurs!!

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