TestRail Integration

Ajay Bommisetty July 2, 2021

Plugin "Jira_Cloud_REST" returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please check the Jira User value in the Integration and/or User Settings has been configured correctly.

2 answers

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Jenny Huaman Cano March 1, 2022

Please , I have a problem with the integration TestRail in JIra. Can you help me?

https://xxxx/plugins/servlet/ac/com.testrail.jira.testrail-plugin/config

And dont know if it is the correct url. Thanks @JimmyVanAU 

2022-03-01_20-19-01.png

JimmyVanAU
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March 7, 2022

Hi Jenny,

You're in Testrail on Jira Cloud. I will suggest a few things. Please try in order:

Regards,
Jimmy

Evelina
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May 22, 2024

Hi! I have a strange situation. TestRail sees the task from Jira. Integration was successful.
But I can't add the plugin to Jira, the site doesn't find it in the store. I can't find this plugin at all. What can be the problem?

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JimmyVanAU
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July 2, 2021

Hi Ajay,

It's best to check the authentication method you've used. As you're using Jira cloud, an API token is recommended. See https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ for more details.

If you're still having issues, then check the permissions associated with your account and whether you're able to perform these actions ordinarily, outside Test Rail.

Cheers, Jimmy

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