Reopen issue: which permission?

Hello,


A user told me he was not able to reopen an issue. I am looking at the Permission Scheme but I don't know which permission allows that.

Thank you

5 answers

1 accepted

This widget could not be displayed.

Hi Vera Valkestijin,

Can you please check the workflow as it has condition for particular transaction hence if user does not pass this condition then it won't display the reopen button to user.

 

Ha, yes indeed! It was a little search but I found this condition in the workflow: Only users with Resolve Issues permission can execute this transition. And that I can find in the Permission-scheme and yes, that's where I don't find my user ;-) (Should be the case) Thank you, this solved it!

This widget could not be displayed.

I have a similar question in this regard. I'm wondering if it's possible to allow ONLY user's in the JIRA Administrator's group to have the ability to re-open issues? We have found that if we allow too many user's to have this ability, then things can get changed after an issue is closed and there isn't enough accountability/review in regard to whether the issue should have been re-opened in the first place. Only allowing the JIRA Administrator's to have this permission would mitigate this risk for us.

This widget could not be displayed.

may be resolve permission?

This widget could not be displayed.

So.... thinking about that.... it would come in handy if e.g. Reporters could Reopen issues, but I don't want them to be able to Resolve issues. How should I configure that? Please help me by giving step-by-step instructions because I've never changed a workflow scheme or added transitions etc. Thank you

This widget could not be displayed.

See my other answer: reopen is part of an other permission. I think with editing those permissions it's possible to fullfill your wish

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you