Getting 403 error the request could not be satisfied

[Pookie]

One of my team members I'm trying to add to jira is getting a 404. 

I've seen from other topics that support will need the info in the screen shot.

Hope this works <3 

[bmcalary]

@Pookie your issue is slightly different to the one in https://community.atlassian.com/t5/Jira-questions/403-ERROR-The-request-could-not-be-satisfied-Request-blocked-We/qaq-p/2431112

Your source IP address, which I won't share here but which you can see by visiting http://checkip.amazonaws.com/ , was flagged as being involved in malicious botnet, DDoS and virus activity.

We've overridden our protection rules to explicitly allow your IP address for now.

You can check the reputation of you IP address using any of these sites:

• https://check.spamhaus.org/
• https://ipadmin.junkemailfilter.com/remove.php
• https://www.ipqualityscore.com/ip-reputation-check
• https://talosintelligence.com/
• https://ipremoval.sms.symantec.com/lookup
• https://ipcheck.proofpoint.com/

Again, without mentioning your IP, all of those report that the IP is associated with malicious activity, and provide further detail including rectification.

I hope the above helps. Unfortunately, we are not able to remove your IP from these lists for you, but our temporary override will remain in place.

[Pookie]

Thank you i will let my team member know.

[GANGA DHARARAO]

403 error request could not satisfy

how to solve the problem

[GANGA DHARARAO]

please solve the problem

[bmcalary]

@GANGA DHARARAO Ben from Atlassian Network Engineering, can you please share the Request ID printed on the screen, and the domain name that appears in the URL bar of your browser?

[Clark Everson]

Hi @Pookie 

Welcome to the community!

At first glance this looks like the user has some kind of plugin in their web browser. Have they tried using a different browser or an incognito window? any 4xx error is user related, not application related

Best,

Clark

[Pookie]

https://community.atlassian.com/t5/Jira-questions/403-ERROR-The-request-could-not-be-satisfied-Request-blocked-We/qaq-p/2431112

from this post it seems to be a firewall issue so just need @bmcalary to do their magic I think =]