Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem importing comments with user not found which really exists

Whe I try to import comment i get always the same result, something like that:

 

- Commenter named fcavero not found. Creating issue with currently logged in user instead

 

But really the user fcavero exists in the project, and the full name and public name is yhe same, "fcavero"

 

Any suggestion?

2 answers

1 accepted

0 votes
Answer accepted

Hi!

Excuse me, because I have solved it and I haven't updated the solution.
1- I have proved it too, but without results.
2- Classic project
3- The problema was the same with all the users in different projects.

In the end Ihave solved it using the hexadecimal ID that you can see in the profile url of each one of the users:

https://tevateam.atlassian.net/jira/people/5e32cf0ffah10f0cb3ad0e1h

Thx anyway!

@endikaesteban , I'm seeing the same issue. I'm using the hexadecimal ID under author but no luck. Can you please let me know what I might be missing in my pseudo code below.

"projects" : [ {
    "key" : "TEST",
    "issues" : [ {
        "key" : "TEST-123",
        "summary" : "Testing the import",
        "reporter" : "Shesha@test.com",
        "description" : "Testing",
        "issueType" : "Bug",
        "status" : "In Progress",
        "priority" : "P2-High",
        "created" : 1583189352000,
        "updated" : 1586296117000,
        "history" : [ {
            "author" : "<hexadecimal ID>",
            "created" : 1583189352000,
            "items" : [ {
                "fieldType" : "custom",
                "field" : "Link",
                "newValue" : "123456",
                "newDisplayValue" : "TEST-16"
            } ],
        }],
    }],
}]

Thanks in advance. 

Regards,

Shesha Chandra 

0 votes

Hello @endikaesteban

Thank you for reaching out.

Per your description, it seems that a specific user can not be added as the commenter when trying to import comments (Using a CSV file) to a specific issue. Is that correct?

Please, check the following steps:

1 - After several changes performed in Jira last year due to the GDPR implementation, I believe that the import of users in Jira cannot be performed using the username anymore. Can you please check if you are able to import the user as a commenter using the e-mail address of the user in the import file?

2 - Can you confirm if you are using a next-gen or Classic project? If you are using a classic project, check if the user have the Browse projects and Comment on Issues permission on the project of the issue you are importing the comments.

3 - Is the same problem happening for any other users or in issues from different projects?

Let us know if this information helps.

Hi!

Excuse me, because I have solved it and I haven't updated the solution.
1- I have proved it too, but without results.
2- Classic project
3- The problema was the same with all the users in different projects.

In the end Ihave solved it using the hexadecimal ID that you can see in the profile url of each one of the users:

https://tevateam.atlassian.net/jira/people/5e32cf0ffah10f0cb3ad0e1h

Thx anyway!

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you