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I can't generate my License for jira Cloud

m_4ever April 21, 2022

when I am generating my License for jira Cloud, i select the left button as the picture.

image.png

it turn away the page. 

image.png

and i select the next.

image.png

 

and click the agree.  But there were nothing to happend. And i can't get my license anyway, please help me!!!!!!!!!

3 answers

0 votes
John Funk
Community Champion
May 23, 2023

Hey @m_4ever  - Can you update here with what your actual solution was? 

0 votes
Fabio Racobaldo _Herzum_
Community Champion
April 22, 2022

Hi @m_4ever ,

my suggestion is to ask to Atlassian support through https://support.atlassian.com/

Fabio

0 votes
Tansu Akdeniz
Community Champion
April 22, 2022

Hi @m_4ever 

Since it is cloud, there will be a Jira site with a trial. Can you reach your newly created site which is like xxx.atlassian.net? If it is not created somehow, please try this link.

https://www.atlassian.com/software/jira/free

m_4ever April 22, 2022

I can't created the site. I think it could not create successful. I had tried the link above.

image.png

m_4ever April 22, 2022

I clicked the Agree button when I created the site, and I expected there would jump to the next step, but it didn't. 

Tansu Akdeniz
Community Champion
April 22, 2022

What about creating a new site, same problem? If it doesn't work, you can contact support team. https://support.atlassian.com/.

m_4ever April 22, 2022

I create a new site following the step above again and again, but I can't create it anytime. I clicked the "Agree" button but there were not  any response. Could you tell me which step I was wrong?

Tansu Akdeniz
Community Champion
April 22, 2022

It is better to reach Atlassian support which I previously mentioned.

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