How to trigger a transition when an issue is assigned to someone


I'd like to know if this scenario is possible:

My workflow is as follows:


image2016-1-26 15:52:17.png

When the ticket is on "OPEN" or " Pending (IT/L2)" statuses, I'd like the "assign" button to trigger a transition from those two (or at least one status) to "In Progress (IT/L2)" statuses. Is this possible?








2 answers

2 votes

You'll need to find/write a listener that can pick up "issue assigned" and poke the issue through the transition when it's appropriate

If you don't want to create a listener for the "issue assigned", you can just remove the native JIRA Assign button (follow the reference link below). From here, you can either:

  • Create a "Assign" transition and put the post-functions you like
  • Add the "Assignee" field to a transition that you like and put the post-functions you like


there is no link about how to remove the assign button

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,826 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot