Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to close ticket automatically after certain time?

Hi,

 

If we have same repetitive JIRA requests that we get on daily basis, and we work on them which hardly takes 2 mins ( it is recommended to work on it manually).

We work on it and then close the ticket manually and then close that tickets with same comment or we enter a statement in close text box and hit the close button.

I really need to automate this task as it is consuming so much time and it could save many hours if we calculate on the basis of day or month.

I would really appreciate if someone can help.

Thank you.

 

 

2 answers

Hi @Sameer Patil ,

You can try this with Script runner escalation service. 

 https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you