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How to close ticket automatically after certain time?

Sameer Patil
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December 25, 2019

Hi,

 

If we have same repetitive JIRA requests that we get on daily basis, and we work on them which hardly takes 2 mins ( it is recommended to work on it manually).

We work on it and then close the ticket manually and then close that tickets with same comment or we enter a statement in close text box and hit the close button.

I really need to automate this task as it is consuming so much time and it could save many hours if we calculate on the basis of day or month.

I would really appreciate if someone can help.

Thank you.

 

 

2 answers

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Andrew Morin
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December 25, 2019
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Sreenivasaraju P
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December 25, 2019

Hi @Sameer Patil ,

You can try this with Script runner escalation service. 

 https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html

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