How can I turn off these comment presets?

[Sam Newman]

Recently, when viewing a backlog item, the "Add a comment..." field at the bottom of the screen has a bunch of preset comments that you can click on, like:

🎉 Looks good!  👋 Need help?  ⛔ This is blocked...  🔍 Can you clarify...?  ✅ This is on track

I can't find any release notes about these.  Is there an option to turn them off? 

[Sam Newman · Accepted solution]

I got this resolved by contacting Atlassian Support.  The rep removed these within a couple days.  

There is no way for an admin to turn these on or off.

[Orkhan Hasanov]

I also got this resolved by contacting Atlassian Support.

[Bill Sheboy]

Yes, and...at this time there is no way for free license users to disable this feature as they cannot directly contact Atlassian Support.

[Marco DE WILDE]

I would like to turn off these presets too.

It is also very annoying that these presets are always visible, when you scroll down they lock at the top of the screen, when you scroll up they lock at the bottom of the screen.

These presets are also very non functional and add nothing useful:

• Looks good: Why would you react like that? This is not Facebook!
• Need help / Can you clarify: Well, add a useful comment stating WHAT the issue is instead of a generic remark.
• This is blocked: Well there is already a status blocked, so why add a remark?
• This is on track: More clutter in between the useful remarks.

[Marcel Hofer]

I agree - these presets don't help at all but are confusing. I just contacted the support to turn this feature off. should at least be an admin setting. 

[Victor Toulouse]

Apologies for hijacking your answer.

Here's an actual, albeit temporary solution, if you don't have access to admin settings:
https://community.atlassian.com/t5/Jira-questions/Re-How-can-I-turn-off-these-comment-presets/qaq-p/2917953/comment-id/1081576#M1081576

[Matthew Ropp]

Come on Atlassian, an admin should be able to turn these on and off!

[StingyJack]

Sorry, did not mean to reply to this, but cannot delete the reply

[Vilius Šumskas]

It's really sad that Jira UI have become so cluttered with various "AI features" that you have now to contact Atlassian support to turn them off ;(

[Prachi Bolar]

hello team,

welcome to community :) 

Please find the document for the same on how to disable this feature known as smart replies 

: https://support.atlassian.com/jira-software-cloud/docs/use-smart-replies-in-issue-comments/

Note : this feature is currently rolling out to disable at admin level

Thank you,

Prachi

[Tom Quast]

Not very useful, as others have pointed out. Jira has so many buttons already, adding more visual clutter might not be the best move. Please remove them or give the admin the option to do so.

[Tom Quast]

Just to follow up, the solution provided by @Prachi Bolar indeed solves the issue and removes the suggestions. Thanks for implementing this "turn off"-feature! :)

[Prachi Bolar]

Thank you for your feedback :) 

[Joanne Thomas]

Another vote for an option to turn them off!  They are distracting and pointless

[Hakim]

I also hate these. Useless gimmicks that clutter an already heavy UI.

[StingyJack]

Any user should be able to turn these off. It should not require an admin to change the setting globally.

[Victor Toulouse]

Since Atlassian apparently can't be bothered to add an option to disable this so very useful feature, you can use the following CSS selector to hide the div (until they change the HTML):

div:has(> [aria-label="Quick comments"]) {
  display: none;
}

Or with uBlockOrigin:

##div:has(> [aria-label="Quick comments"])

[Tom Quast]

Atlassian has added a way to disable it. See the most recent update.

[Victor Toulouse]

Ah, yes, with an admin switch.

Still not possible at user level, though.

[Aran Puente]

Hi,

To me they were very useful and now I can't find them. is it possible to activate them again?

[Marco DE WILDE]

You should be happy that they are gone, as they did not have any added value. They only used up valuable space on the website.

[Yatish Madhav]

Thanks for this post @Sam Newman  and the comments too. 

I am only seeing these today on our instance. I like the comment suggestions but would like more information on it ... And yes, would love the ability to 

Atlassian/Community, please can you shed some light on this 'new' comment suggestions feature and links if there are any articles posted on it? 

Thanks