How can I make queues that look in multiple projects?

I understand it is not currently possible to view tickets from other projects, even though you can create a filter like: Project in (ProjectA, ProjectB, ProjectC). Well, this is a major issue for businesses with multiple locations utilizing multiple projects. I want to find a way around this. Does anyone know of a plugin or other way to accomplish this?

I really think this feature should be implemented because it makes no sense not to. I get that JIRA Service Desk is designed to only look at tickets in the current project, but why? That is fine if it is default, but i should be able to specifiy multiple projects if I want. It just seems like a pointless limitation.

2 answers

1 accepted

1 vote
Accepted answer
Steven Behnke Community Champion Oct 06, 2016

Just make your own dashboard and use that instead, or save + share a series of Filters and navigate via the Issue Navigator. That's really the only way around it that I see. However, both of those workarounds are solid and work great.

Queues in a Service Desk, unfortunately, are locked to that project only.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

441 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you