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Help with Customer permissions

Good morning; First of all, apologize for my English. I would like to know what permission I have to give to the service desk customer so that you can see from your screen all the open incidents of the whole group and not only yours. I would also like to know the permission to see dashboards. Thanks in advance for your help

2 answers

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1 vote
Answer accepted
Tansu Akdeniz Community Leader Apr 10, 2019

Hi @Javier Carrasco ,

Welcome to community.

Customers can only reach service desk portal, not to internal Jira dashboards unless you give Jira Core/Software license.

I have to give to the service desk customer so that you can see from your screen all the open incidents of the whole group and not only yours.

Do you mean by 'whole group'?

In JSD, you can create organization and add members to it. So that, customers who belong to same organization can see all tickets created within that organization.

Please check these links;

Regards

Hi @Javier Carrasco ,

For a customer in Jira Service Management to be able to view a ticket in the customer portal, they need to have permission and for that, they need to be the reporter, participant, or part of an organization, as @Tansu Akdeniz has mentioned.

It's not that convenient when you want every customer of your portal will be able to observe all the requests once open it.

As an alternative for creating public forums, you can use Customer Case - Jira Support & Feedback app.

At Stiltsoft we use it as a feedback portal for our external clients where they can submit their issues or ideas. It's visible for everybody, but you can restrict it to specific emails or domains. It can also be a support portal (private communication with a support assistant).

You can check the look of the Stiltsoft portal.

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