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Gmail SMTP not accepting credentials from Jira

When setting up an email via SMTP to send emails from Jira, authentication is not working.

A little background on my Gmail setup

  • Using Gsuite account (user, not admin)
  • Two-factor authentication is turned on
  • "Less secure apps" are allowed
  • Application-specific password setup for Jira

When logging in with my regular account password, I get the following error:

Unfortunately no connection was possible. Review the errors below and rectify:

When logging in with my application-specific password, I get the following error:

Unfortunately no connection was possible. Review the errors below and rectify:

When logging in with an incorrect password:

Unfortunately no connection was possible. Review the errors below and rectify:

When I change my Gmail account setup to deactive 2-factor authentication, I get the following error (logging in with regular account password):

Unfortunately no connection was possible. Review the errors below and rectify:

Any thoughts on other things to try, either on the Gmail side or the Jira side? FWIW, I have the same issues in Confluence.

2 answers

Maybe it is locked due to multiple incorrect logins.

0 votes
Patrick Cartier Community Leader Oct 02, 2019

Hi @Hermeus Corporation ,

I was just having the same issue and I was able to do it by "enforce access to less secure apps for all users (not recommended)".  I am also the admin for my gsuite account.

Hope this helps.

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