Error when saving description: We couldn't save your content. It's too long for the field.

Gauthier de Spa
Contributor
January 16, 2024

Hi,

I'm trying to paste some text and 2 tables in the description of a ticket, but when I click on save I get the following error message:

We couldn't save your content

It's too long for the field. Try attaching a file or page to the issue, or adding part of the content as comments.

There is a total of 4500 characters including spaces, how can it be over the 32K?

Regards,
Gauthier

2 answers

1 vote
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2024

Hello @Gauthier de Spa 

How did you determine that this message applied to the Description field?

How did you determine the field contains only 4500 characters?

I did find another post with an answer suggesting that the table definition may be consuming the additional characters:

https://community.atlassian.com/t5/Jira-Software-questions/With-a-bigger-table-in-the-description-I-get-a-quot-It-s-too/qaq-p/2069881

Gauthier de Spa
Contributor
January 17, 2024

Hi @Trudy Claspill 

Thanks for your answer. Here is how I performed my investigation:

  • Description field: when I'm cutting half of the description I'm able to publish it wihtout errors.
  • 4500 characters: I copy pasted the whole description in MS Word.

Thanks for the link, I had actually already found & read that post yesterday, but am in the same situation as the poster: no adequate to use a Confluence page for that topic...

How come that a table definition could take that much space? When working on premise and checking the source code, there is no way a table definition would take 30,000 characters! Is this a bug? Could it be solved?

Regards,
Gauthier

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2024

Hello @Gauthier de Spa 

I don't have answers to your questions. I recommend that you have your Jira Administrator open a support case directly with Atlassian to get more information. And it would be great if you would share here what you learn from them.

0 votes
José Antonio Urbano
I'm New Here
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October 18, 2024

On the table each cell adds some code, but what added the most in my case were line skips inside a cell and the fact the content of each individual cell being formatted as code (the formatting of each cell might count as more characters than the content itself )

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