Error when saving description: We couldn't save your content. It's too long for the field.

[Gauthier de Spa]

Hi,

I'm trying to paste some text and 2 tables in the description of a ticket, but when I click on save I get the following error message:

We couldn't save your content

It's too long for the field. Try attaching a file or page to the issue, or adding part of the content as comments.

There is a total of 4500 characters including spaces, how can it be over the 32K?

Regards,
Gauthier

[Trudy Claspill]

Hello @Gauthier de Spa 

How did you determine that this message applied to the Description field?

How did you determine the field contains only 4500 characters?

I did find another post with an answer suggesting that the table definition may be consuming the additional characters:

https://community.atlassian.com/t5/Jira-Software-questions/With-a-bigger-table-in-the-description-I-get-a-quot-It-s-too/qaq-p/2069881

[Gauthier de Spa]

Hi @Trudy Claspill 

Thanks for your answer. Here is how I performed my investigation:

• Description field: when I'm cutting half of the description I'm able to publish it wihtout errors.
• 4500 characters: I copy pasted the whole description in MS Word.

Thanks for the link, I had actually already found & read that post yesterday, but am in the same situation as the poster: no adequate to use a Confluence page for that topic...

How come that a table definition could take that much space? When working on premise and checking the source code, there is no way a table definition would take 30,000 characters! Is this a bug? Could it be solved?

Regards,
Gauthier

[Trudy Claspill]

Hello @Gauthier de Spa 

I don't have answers to your questions. I recommend that you have your Jira Administrator open a support case directly with Atlassian to get more information. And it would be great if you would share here what you learn from them.

[José Antonio Urbano]

On the table each cell adds some code, but what added the most in my case were line skips inside a cell and the fact the content of each individual cell being formatted as code (the formatting of each cell might count as more characters than the content itself )