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Does a resolution being set equate to an issue being resolved, re: Notification scheme?

Jason Stein
Jason Stein Jan 03, 2020

Does a resolution being set equate to an issue being resolved, re: Notification scheme?

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jan 03, 2020

No.

Notification schemes work off "events" - these are primarily fired by "changing an issue".  Changing a resolution will happen during an "edit" or "transition" event, but may be grouped with other changes. Might well be the only change, but that's not common with resolution (as it should really only happen as part of a transition, not an edit, and certainly not create, link, version update, user change, etc)

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