Delete (or modify) a user

Hi,

We need to modify a user in our JIRA domain. There is a user that has gone of our company and another one is occuping his role. In order to do the tranfer as easy as possible, we've tried to modify the old user with a new name, avatar and email. But JIRA sais that this operation is impossible because the old user has created issues, published comments, etc. How can we solve this? Now we have created another one, but we need to delete all this information in order to don't take the old user in our company user accountance.

Thank you.

1 answer

1 vote

You lose information if you delete users.

You should use the "deactivate" function first, then remove the user from all groups and roles. I'd also recommend changing their email address to a null one, and adding something to their display name to say they're not a valid user any more.

The deactivation will make their account dormant - won't be offerred as an assignee and most importantly, won't count toward your licence count

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,335 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you