Deactivate users in Remote Crowd and change email handler user creation

hi,

I have an email handler that works fine. However, for every email that send a users is created. This is really pushing my user license.. Is there any way to handle issues without creating a new user?

Second: I want to deactivate a lot users because of this issue but I can't. I have the Ondemand version and in the users properties it says: "Remote Crowd Directory". No one ever logged in, but deactivating them won't work.

Also, if I deactivate them, will they be able to send in new issues?

Thank in Advance!

1 answer

1 accepted

Hi Maarten,

You could in your mail handler define a default reporter and deselect the create users checkbox.

Now mails send by people who don't have a user account in Jira will be created with this default reporter as the reporter.

To bulk deselect application access you can go to the Application Acces Menu underneath the User Management Admin Tab and simply start clicking checkboxes.

Do keep in mind that for On Demand your user count is dependent not on the amount of users in the users group but of the amount of users you've granted access to Jira through the application access checkbox.

You might want to check that page first just so you can see how many users count towards your license.

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

500 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you