Charts in jira

What is the difference between Average Age chart (shows avg number of days issues were unresolved over a given period) and Resolution time (shows avg number of days that resolved issues were open for a given period)? Isn't an open ticket unresolved? We use JIRA to track customer complaints and we aim to have resolution in 3 days. Using the resolution time chart, our 2013 average was 4 days and using the average age chart, that number is 77. I'm trying to figure out the discrepancy.

1 answer

I don't know....

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

684 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you