What is the difference between Average Age chart (shows avg number of days issues were unresolved over a given period) and Resolution time (shows avg number of days that resolved issues were open for a given period)? Isn't an open ticket unresolved? We use JIRA to track customer complaints and we aim to have resolution in 3 days. Using the resolution time chart, our 2013 average was 4 days and using the average age chart, that number is 77. I'm trying to figure out the discrepancy.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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