Cannot add comment in JIRA tickets

[Tsutomu Ono]

I have seen issues in adding comment on existing tickets in the last few days. Is this something other people experience as well?

• I cannot scroll down the page, so I cannot see the entire ticket. I tried with Chrome and Internet Explorer, so I don't think it's browser issue.
• When I zoom out the page, I can see a bit more, but the past comments are not shown. I can only see the original description.
• I can see "Click to add comment" box on the bottom, but I don't see the button to add or cancel the comment.

Thanks,

Ono

[Jim Allen]

No answer, only reiterating the problem! We have the same issue here....intermittent comments unable to be added. An example this morning I added a simple comment to an issue; an hour later I try to add a 2nd comment and it hangs trying to add the comment (hanging indicated by a rotating circle at teh bottom of the Comments box).  Note that I can still go up and change fields at the top and they are saved correctly, but if try to leave the page,  I get the "Changes you made will be lost" message.  Weird - any ideas? 

[William Powers]

We just started to experance this after updating to Data Center 9.8.1, did you ever come to a resolution on this?

[Ankit Mathur]

In my experience this could be due to the fact that you are using some add-in/extension in your chrome browser. For me, it was the Grammarly extension.

Can you try removing all extensions and then checking again?

Hopefully, I'm of help,
Ankit

[Tsutomu Ono]

Hi Ankit,

Thanks for sharing your experience.

I didn't change any system settings on my PC, so it was not about my settings. I had the issue for the last 2 days continuously, but it was recovered this morning without any change in my environment. I believe it was system glitch and Atlassian fixed the issue.

Thanks,

Ono

[Ansar Rezaei]

Same as here and I don't know  why it happens and it's remain

[RKT]

same issue for us

[Yogesh Mude]

HI @Tsutomu Ono

Check whether you have the issue comment permission for that project or not.

[Tsutomu Ono]

Hi Yogesh, thanks for the comment.

I was able to comment on the ticket until last week. Some of operations like "Edit" seems still doable, so it doesn't seem the permission issue.

Thanks,

Ono

[Vasiliy Zverev]

There is a special permission to comment issue. 

If you have edit issie permission, it does not mean that you have comment permission.

[Tsutomu Ono]

Hi Vasiliy,

Thanks for the comment. 

My point was that I didn't change anything. I was able to comment last week. Without changing anything, I couldn't comment this week for a few days. I'm able to comment  again today without changing anything. I'm pretty sure it was a system issue.

Thanks,

Ono

[Vasiliy Zverev]

Lets start with answer to the quetstion: do you have comment issue permission?

You need admin permission for this. If you have it - use, if not - contact to your jira admin.

Second step - who have comment permission into this project.

And the final question - why did you lose this permission.

More one option: perhaps this iisue is open for anonimous access, but not or comment. Check if logged in and logged with you login.

[Tsutomu Ono]

Yes, I have the permission.

[Tsutomu Ono]

The problem was that I wasn't able to comment even with permission for some period. I believe it was system glitch and was resolved.