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An error occurred while running the action executor jira in kibana

Abir Mahfoudhi
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August 8, 2022

We are trying to send alerts from kibana to our Jira .. We created a preconfigured jira connector with all needed parameters , but we are receiving the attached error every time we try to test in kibana side . 
And this is waht we see in kibana logs : 

"message":"action execution failure: .jira:my-jira: preconfigured-jira-connector: an error occurred while running the action executor: [Action][Jira]: Unable to get capabilities. Error: getaddrinfo ENOTFOUND jiradev.hlag.com. Reason: unknown: errorResponse was null"}

We need you support please , and thanks in advance ! error.PNG

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Abir Mahfoudhi
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August 9, 2022 edited

Hi @Craig Nodwell

we are using jira server

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Craig Nodwell
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August 8, 2022

Hi @Abir Mahfoudhi welcome to the community.  Are you using Jira Server DC or Cloud?

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Samuel Silva
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August 18, 2023

Hello. I'm facing a similar issue. Using Jira Cloud:

[Action][Jira]: Unable to get capabilities. Error: Request failed with status code 404. Reason: unknown: errorResponse.errors was null

Could someone help?

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