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An error occurred while running the action executor jira in kibana

We are trying to send alerts from kibana to our Jira .. We created a preconfigured jira connector with all needed parameters , but we are receiving the attached error every time we try to test in kibana side . 
And this is waht we see in kibana logs : 

"message":"action execution failure: .jira:my-jira: preconfigured-jira-connector: an error occurred while running the action executor: [Action][Jira]: Unable to get capabilities. Error: getaddrinfo ENOTFOUND jiradev.hlag.com. Reason: unknown: errorResponse was null"}

We need you support please , and thanks in advance ! error.PNG

2 answers

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Hi @Craig Nodwell

we are using jira server

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Craig Nodwell Community Leader Aug 08, 2022

Hi @Abir Mahfoudhi welcome to the community.  Are you using Jira Server DC or Cloud?

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