I've used Jira in another company and, once we had it customized, it worked perfectly for us. At that time, we had our own server running Jira.
I would like to know if there are limitations in Jira cutomization when we use Jira Hosted.
Is it possible to use plugins?
Is it possible to customize workflows? Task types (story, epic, bug, etc)? And task states (open, closed, reopened, etc)?
Plugins - you are limited to the list of addons that Atlassian support. Plus, you can write and use "Atlassian Connect" addons too.
Workflows, fields, screens, and all the rest of the application config - the short answer is "help yourself"
As you're familiar with a self-hosted Jira, your best starting point is probably the list of stuff you can *not* do on Ondemand. See https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand
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