unable to connect to Jira with sheets addon

[Scott]

clicking connect does NOT open a new browser window. Adblock is OFF. Firefox.

[Scott]

Works when i use Chrome instead of Firefox... go figure... thanks google. 

[Angélica Luz]

Hi Scott,

Thank you for reaching out to Atlassian Community!
Just for us to better understand and help you with this issue, can you please share with us a screenshot of the page where you try to connect?
Also, check this article in community that has all the steps to use the add-on for Google Sheets:
- Try the new Jira Cloud add-on for Google Sheets

How do I install this?
This add-on only works with Jira Cloud, and does not yet support Jira Server, the on-premise version of Jira.

Using this is pretty simple and does not require any help from your friendly Jira administrator. From any Google Sheet:

- Click on Add-ons > Get new add-ons
- Search for “Jira Cloud for Sheets”
- Click the “+Free” button and follow the prompts

G Suite administrators might need to enable access to Google spreadsheets add-ons for all users. Read more
Once enabled on G Suite, follow the steps below to install the add-on:

- Go to the G Suite Marketplace
- Search for “Jira Cloud for Sheets”
- Click Install and follow the prompts

Regards,
Angélica

[Martin Gilbert]

Hi,

I followed the instructions: I click >Add-ons > Jira Cloud for Sheets > Open, then nothing happens... I should have prompt, but nothing.

I even started from Jira Service Desk instance, but nothing...

Please advise...

Thanks!

[Scott]

Same for me, but i get the connect to Jira sidebar,  but no connecting and no options to configure or otherwise. really want this to work. S