sometimes can not add watcher

[Liu Zhengjun]

Hi,everyone

First question:

sometimes when I first add watcher in the position of the number two on the picture,it's not succeed. 

But if you add wather in the position 1 on the picture, it's ok and you can add other watcher in the position 2 .

Second question:

some issues under the same project on the backlog panel disappears when I finish processing it. 

I want to know why.

Thanks

[Daniel Ebers]

Do you use any Apps with interact with the Watcher function to enhance it?
We saw some kind of those problems every now and then coming from Apps.
This, certainly, does not answer your second question, though - but I do not think anyway they are related. The second one is more a question to boards (Kanban/Scrum) but not related to watchers.

[Liu Zhengjun]

Sorry for the late reply.

I don't think I used any Apps with interact with the Watcher function to enhance it or I didn't understand what you mean.

The first and the second are two separate issues.

[Daniel Ebers]

Yes, this is what I meant. Thanks for clarifying.
Have you had a look (with system administrators) into atlassian-jira.log if there is an error logged when trying to add a watcher?
Maybe this gives some conclusion about why this is happening.

[Liu Zhengjun]

recently, some issues are found to have this problem and there is no upgrade .

[Carlos Garcia Navarro]

Hi @Liu Zhengjun ,

How often do these issues happen? Did they start after certain event (e.g. an upgrade)? Do all users experience these issues?

[Liu Zhengjun]

Recently, some issues are found to have this problem and there is no upgrade . I have administrator rigths.

[Pramodh M]

Try project re-indexing once and see if it solves the problem.

[Liu Zhengjun]

Does re-indexing need to stop JIRA？

[Pramodh M]

No, we need to perform reindexing while it's running. No need to stop Jira

[Liu Zhengjun]

Thanks, but it didn't solve the problem after re-indexing.