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Hello, how can the second DONE be changed status of resolution?


2 answers

0 votes
Rilwan Ahmed Community Leader Aug 08, 2022

Hi @akaki janjalashvili ,

Welcome to the community !!

To enable the resolution screen while changing the status to DONE,

  1. Go to your project settings --> Issue type --> Edit workflow. 
  2. For the transition  to "DONE", click on the transition and click Edit.
  3. Select "Resolve Issue Screen" and save the changes and publish the workflow. 

If the "Resolve Issue Screen" is not present, go  to admin settings --> Issues --> screen. Create a new screen and resolution field to it and follow above steps.


hello,I created it before I posted but it doesn't showimage.png

i found my friend ^_^

i did everything, but did not appear :(

Rilwan Ahmed Community Leader Aug 08, 2022

@akaki janjalashvili 

From the screenshot you shared, I can figure out that you have not added screen to the transition. To add screen, Click Edit on the transition and then add the screen. Save and then publish the workflow. 

Once workflow is published, try it in new ticket. 

@Rilwan Ahmed  everything Done, thanks for help

0 votes
Florian PEREZ Community Leader Aug 08, 2022

The second done is the resolution, this is pretty different from status. You can change résolution if you're product admin by doing 

Cog (top right) > Issue > Resolution 


Screenshot (4).png

Hope this help 

my friend, when i choose done status, but resolution different, i want to be screen different resolution, not Done

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