Resolution

akaki janjalashvili August 8, 2022

Hello, how can the second DONE be changed status of resolution?

done.JPG

2 answers

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Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 8, 2022

Hi @akaki janjalashvili ,

Welcome to the community !!

To enable the resolution screen while changing the status to DONE,

  1. Go to your project settings --> Issue type --> Edit workflow. 
  2. For the transition  to "DONE", click on the transition and click Edit.
  3. Select "Resolve Issue Screen" and save the changes and publish the workflow. 

If the "Resolve Issue Screen" is not present, go  to admin settings --> Issues --> screen. Create a new screen and resolution field to it and follow above steps.

image.png

akaki janjalashvili August 8, 2022

hello,I created it before I posted but it doesn't showimage.png

akaki janjalashvili August 8, 2022

i found my friend ^_^

akaki janjalashvili August 8, 2022

i did everything, but did not appear :(

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 8, 2022

@akaki janjalashvili 

From the screenshot you shared, I can figure out that you have not added screen to the transition. To add screen, Click Edit on the transition and then add the screen. Save and then publish the workflow. 

Once workflow is published, try it in new ticket. 

akaki janjalashvili August 8, 2022
akaki janjalashvili August 8, 2022

@Rilwan Ahmed  did not appear :(image.png

akaki janjalashvili August 8, 2022

@Rilwan Ahmed  everything Done, thanks for help

0 votes
Florian PEREZ
Rising Star
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August 8, 2022

The second done is the resolution, this is pretty different from status. You can change résolution if you're product admin by doing 

Cog (top right) > Issue > Resolution 

and

Screenshot (4).png

Hope this help 

akaki janjalashvili August 8, 2022

my friend, when i choose done status, but resolution different, i want to be screen different resolution, not Done

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