Red error box on Agile screens


We recently did an upgrade from a very out-dated 4.3 Jira to 6.0.6 (via 5.x). When clicking on "Agile" the "Manage Boards" screen is shown with the following message in a red box at the bottom:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.



Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:30.0) Gecko/20100101 Firefox/30.0
Similar errors appear on the individual boards and board configuration screens.
The functionality doesn't appear to be affected but obviously we can't ask users to ignore the big red mesages on their screens.
Jira Agile version is

3 answers

1 accepted

0 votes
Accepted answer

Thank you both for the quick replies. We actually tracked down the issue to a piece of javascript which had been put in the site banner prior to the upgrade and was knocking out the newer Jira JS APIs. Removed that code and everything started working as expected.

Hi James,

Are you using multiple projects in the filters behind the board?

Do you know which project key seems to be null?

Can you find more information in your jira log file ?

Best regards,


0 votes

Hi James,

I believe that one of your issues might be missing the project value in the jiraissue table.

In order to investigate this further, can you please open a ticket at https://support.atlassian.comso we can verify exactly what may be causing this?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

2,081 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you