Red error box on Agile screens

James McGivern June 24, 2014

Hi,

We recently did an upgrade from a very out-dated 4.3 Jira to 6.0.6 (via 5.x). When clicking on "Agile" the "Manage Boards" screen is shown with the following message in a red box at the bottom:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:30.0) Gecko/20100101 Firefox/30.0
Similar errors appear on the individual boards and board configuration screens.
The functionality doesn't appear to be affected but obviously we can't ask users to ignore the big red mesages on their screens.
Jira Agile version is 6.3.13.1
Thanks
James

3 answers

1 accepted

0 votes
Answer accepted
James McGivern June 24, 2014

Thank you both for the quick replies. We actually tracked down the issue to a piece of javascript which had been put in the site banner prior to the upgrade and was knocking out the newer Jira JS APIs. Removed that code and everything started working as expected.

0 votes
Marcus Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2014

Hi James,

I believe that one of your issues might be missing the project value in the jiraissue table.

In order to investigate this further, can you please open a ticket at https://support.atlassian.comso we can verify exactly what may be causing this?

Cheers

0 votes
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 24, 2014

Hi James,

Are you using multiple projects in the filters behind the board?

Do you know which project key seems to be null?

Can you find more information in your jira log file ?

Best regards,

Peter

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