Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

One of my user not receive notification from Jira

Hi all, 

Wanna share some issue I have this week. 
One of my user cannot receive Jira notification to email, The chronology is like this:

  1.  Month ago I setup email
  2. I Create Jira account
  3. User accept the invitation, everything OK
  4. This week, I accidentally delete the email account
  5. I restore the email account
  6. User not receive Jira notification again until now

Could I know the issue?
Is it same issue like here, and I need Atlassian team to check are the email for suppression list.

Hi @Angélica Luz
Would you help to check the suppression list?


1 answer

0 votes
John M Funk Community Leader Jun 08, 2022

Hi Yocki - Welcome to the Atlassian Community!

You should submit a support ticket to Atlassian to see if the email was added to the blacklist for some reason (but I suspect it was).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,113 views 34 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you