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Dear community,
Please help me, I have a proble during the transaction from backlog to on hold the line is calling by now, but it must be called On hold
If you want to change the name of the transition to On Hold, then simply go to your workflow and edit it.
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Like I mentioned in my earlier comment, you need to go into this workflow (as seen in the screenshot below)
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Transition names are used for workflow automations so that is why you are receiving this error.
There are a few ways you can resolve this. But the easiest way would be to add an extra space (invisible character) at the end. This way you will virtually have the same name
So try hitting the Space Bar on your keyboard after the word "On Hold" and then clicking Save. (Don't forget to publish your workflow afterwards).
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You're welcome @gohar_galstyan
If this helped resolve your query, then please mark this answer as accepted in order to help others in the community.
Best regards,
Hamza
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You cannot edit the transition name from here.
In your question, you posted this screenshot:
Do you remember how you got here? You basically need to do the same thing. To do that, you need to:
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