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Duplicate issues created when using components

Duplicate issues created when using components. I am using automation and using 3 components and I am getting duplicate issues. How can I combined them all into one issue? How can fix this? It used to not do this previously. 

2 answers

0 votes
John Funk Community Leader Aug 22, 2022

Hi @kchoi 

Can you share your rule? 

John Funk Community Leader Aug 22, 2022

What is the trigger for the rule? You are only showing part of the rule. 

@John Funk how do I show the whole trigger? Is below it?

Screen Shot 2022-08-22 at 10.38.35 AM.png

John Funk Community Leader Aug 22, 2022

So does the Sub-task that initially gets created have a Component in it? 

I believe so please see the screen shot below
Screen Shot 2022-08-22 at 12.00.40 PM.png
@John Funk 

John Funk Community Leader Aug 22, 2022

That is checking the parent issue. But the sub-task that gets created - does it have a component in it? 

I don't think it has a component in it

John Funk Community Leader Aug 22, 2022

So, what issues are getting duplicated? 

this issue gets created two more timesScreen Shot 2022-08-22 at 12.50.04 PM.png

John Funk Community Leader Aug 22, 2022

So it is creating 3 sub-tasks? 

Do you have other automations firing that might be cloning or creating the sub-tasks?

One way to check is to execute the rule and then go to the global automation audit log to see which rules actually fired. 

Does this need to be enabled? Maybe this is the problem...
Screen Shot 2022-08-22 at 1.53.47 PM.png

John Funk Community Leader Aug 22, 2022

No, it shouldn't be creating them in the first place. You can turn it on, but it is not solving the problem. Do you do what I suggested above? 

@John Funk yes I see several components that I did not select popping up. 

John Funk Community Leader Aug 22, 2022

Did you look at the audit log to see if there was more than one rule firing at that time that could have created the extra issues?

@John Funk yes I see several rules firing

John Funk Community Leader Aug 23, 2022

So maybe one of those is creating the extra issues? 

I don't see how where the Components are connected with the other rules that are firing. 

John Funk Community Leader Aug 25, 2022

you probably just need to open a support ticket with Atlassian.

https://support.atlassian.com/contact/#/

Please post back here with the resolution so future readers and see. 

0 votes
Dave Mathijs Community Leader Aug 22, 2022

Hi @kchoi ,

Can you show us how you set up the automation rule (trigger, condition, action)?

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