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Survey Feedback Link

Hi Experts

I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey link in the Resolution email - I was trying to use below:

https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?

But this doesn't seem to work - do we need token that is sent in JIRA resolution email.

https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?token=f5b6c9ab3f136ed4b3653ee2a4f476320a5af9bf&rating=3

 

Please suggest if I can get a Survey link in my Custom Email.

1 comment

Dear Jyoti,

Have you found a solution to your problem? I am facing the same issue. When the notification is activated, the token is generated and I can retrieve it. However, if the notification is deactivated, the token is never generated. 

Best regards,

Alban

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