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Hi Experts
I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey link in the Resolution email - I was trying to use below:
https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?
But this doesn't seem to work - do we need token that is sent in JIRA resolution email.
https://serverurl/servicedesk/customer/portal/3/IT-XXX/feedback?token=f5b6c9ab3f136ed4b3653ee2a4f476320a5af9bf&rating=3
Please suggest if I can get a Survey link in my Custom Email.
Hi!
I found a way to generate this link on my own. I do not think that it is the best way to do this, but it solves the problem.
String jsonToken = "{\"token\":\"%s\",\"issueID\":%s,\"userKey\":\"%s\"}"; String token = DefaultSecureTokenGenerator.getInstance().generateToken(); EntityPropertyService.PropertyInput propertyInput = new EntityPropertyService.PropertyInput(String.format(jsonToken, token, issue.getId().toString(), issue.getReporter().getKey()), "feedback.token.key"); EntityPropertyService.SetPropertyValidationResult validationResult = issuePropertyService.validateSetProperty(issue.getReporter(), issue.getId(), propertyInput); this.issuePropertyService.setProperty(issue.getReporter(), validationResult);
issuePropertyService you can get in constructor or by ComponentAccessor
After this you can use this token in link
Best regards,
Yury
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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