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Problem with URL links between Confluence and JSD Edited

Hi. I'm having a problem with URL links between Confluence and JSD.

This is the article in Confluence:

I need to add a link to this heading here .

So the link directly to the heading I need is: . Let's call this link X.

Then, I inserted this URL to this link  in this confluence article: . Let's call this article Y.

When I search for "migrar" in our Jira Service Desk portal I find the article Y. Perfect. The URL in JSD portal is .

But when I click the link X the page renders for 1 second and then an error message appears and the URL is different: 

Is this a bug?



1 answer

1 accepted

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Answer accepted

Hello Gui,

Thank you for the details.

Testing on my local site, I was able to replicate the same issue, and searching for this error, I found out that it's related to a bug where anchor links don't work in the customer portal:

Please, click on "This affects my team" and also watch to receive updates about the bug.


Wow, thanks a lot @Angélica Luz !

Like Angélica Luz likes this

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