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Jira Service Management
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I have two projects that both use the same notification scheme. One project will send email notifications when I do an @soandso, but the other will not. I've looked through the many ...
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Hi Experts, I would like to have ticket with specific criteria reported in a Calendar View. I cannot use change tickets for this. Is there a way to do this for the service requests tickets? We wou...
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Hey Atlassian community, I'm trying to configure a workflow so that when a request ticket is raised that it first goes to an approver before coming through to the queue. However, when I'm in ...
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Hi I have a new requirement that seems to be affecting requests that are currently in the system. I need to move two fields from the request to a form. Doing so removes the two fields from all previo...
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Hi everyone, Please help with a question. I'm using JSM Clous as ITSM for my external Customers. Some of them also use JSM internally to manage their internal tickets. Also, because of co...
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Hi, Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitat...
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When our customer support team adds a Public Comment, it emails the customer saying we commented, but doesn't actually include the comment we wrote. I only see five dots in brackets. And if the c...
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I'd like to recreate the custom fields from our production environment. Is this possible or viable? If not, what's the best way to accomplish this? We have hundreds of custom fields and I'd like to ...
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Currently the status of a ticket is being displayed below the ticket title. But I need it to be show
Currently the status of a ticket is being displayed below the ticket title. But I need it to be shown in the ticket details in the right panel. How can I change this setting?
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I am looking for a way to control the amount of hours that can be tracked to a specific project by a team then see statistics and even get alarms if the project is approaching it's maximum or is proj...
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Hello, I have a service management project with emailed requests enabled. The channel access is open and "Customers can search for other customers within their organizations, or manually en...
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I have 2 JSM instances connected with OAuth. On the first instance, I have a text field which stores a hyperlink to another issue on the second JSM instance. I'm trying to write a script which autom...
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Hi, It has happened to me a couple of times: in a newly created project, some default Customers appear that I have not added. If I try to delete them I get this error. I do...
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How do you keep the queue list open so you don't have to click on it every time after closing or looking at ticket? First screenshot is how it used to look .. the 2nd screenshot is what h...
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Dear Community. Regarding to the closing of the connectivity between Jira and External Assets Platform, this causes huge problems for us. We do not use Jira Service Desk, and we have al...
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I would like the automation steps to automatically import a smart checklist template when an issue with a certain description is created.
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Dear Community! I would like to add the panel Development Tools to one of our request types. However, I always get shown an error page that I need to be a project administrator which I already am.
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Hello, Is there a way to sync the Azure AD Users that are only Members without the Guest accounts? I tried to sync our distribution list group that only contains our internal employees without ...
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I am currently developing an app to post data to Jira Assets Module. As a precheck, I want to know whether the user has access to the Assets Module which is only available in Premium or Enterprise Pl...
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I have an active domain name. I am trying to verify it on my email domain system. Verification is failing. Is there anything I need to do correctly?
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Hi Atlassian Community, I am working on an integration between FreshService (FS) and Jira Service Management (JSM). I have successfully created a ticket in JSM by sending a webhook f...
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Hello! In JSM, If agents are allowed to edit the Resolution value, will the Resolution Date automatically update to the date of the change? If this is the case, what steps can we take ...
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When I do the update check for my apps it say the Atlassians Automation for Jira is not compatible with the new version of 10.4. Can anyone confirm this is true? Does anyone have any i...
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Hi, How can I add all open issues by a reporter in the create issue form? Thank you
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Hi All! Good Day! How do I find all automation that executed for a particular issue. Sometimes, we need to modify or delete them when they shows up in comment or history for an issue...
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