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Is it possible to send a notification via email for issue in a specific status

I'd like to know if it would be possible to set an automation rule that allows to send a notification via email to a number of Jira users even if they are not the ticket assignee.

I tried with Automation but did not succeed. I only could add some users into the Be aware of urgent issues rule type, but this does not generate an email alert and I also got an error adding a specific user (which has same user right than others I could add without issues).

thanks for your help

Alessandra

 

Jira Service Management 4.19.0

1 answer

1 vote

Hi @VGS Register 

Where are those users stored if they are not assignee?

Ravi

Hi Ravi,

these users are stored in the User Management of Jira. The Jira Service Desk ticket can be assign to an agent but I would like to notify the supervisor (whish is not the assignee) that a blocker ticket has been opened.

Alessandra

Like Marjorie likes this

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