Hello,
I have some issues which are closed but without a resolution.
Is it possible to add a resolution (maybe with automation) ?
Thanks
Hi Thierry,
Welcome to the Atlassian Community.
Please check this article on how to set the resolution to issues that are in close status : https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html
Thank you
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Thanks @Prachi Bolar
But the problem is that issues are from customers (from a service portal) and so I'm looking for a solution "not visible" for my customers.
Do you think if I add a temporary transition, my customers will see the update ?
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