According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project to be managed.
When I create JIRA software projects, I get to choose whether it is team-managed or company-managed, just as the article suggested.
However for JIRA service management projects, I don't have the option to choose this, all projects under service management are company-managed.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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