How do we create a team managed project for Customer Service template in JIRA service Management

[Cheng Peng]

According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project to be managed.

When I create JIRA software projects, I get to choose whether it is team-managed or company-managed, just as the article suggested.

However for JIRA service management projects, I don't have the option to choose this, all projects under service management are company-managed.

[Jack Brickey · Accepted solution]

Please share more info. When you go to create a project do you see the following? If so which JSM category are you choosing? Not all templates are supported in TMP.

[Cheng Peng]

Hi, the one I chose was customer service management.

If not all JSM template can be team-managed, I guess this probably explained why I don't see the option.

Thank you