Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,554
Community Members
 
Community Events
168
Community Groups

How do we create a team managed project for Customer Service template in JIRA service Management

According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project to be managed.

When I create JIRA software projects, I get to choose whether it is team-managed or company-managed, just as the article suggested.

However for JIRA service management projects, I don't have the option to choose this, all projects under service management are company-managed.

 

2 answers

1 accepted

0 votes
Answer accepted

Please share more info. When you go to create a project do you see the following? If so which JSM category are you choosing? Not all templates are supported in TMP.

B5B16CDF-5902-4C9F-910C-C1125BEDA640.jpeg

Hi, the one I chose was customer service management.

 

If not all JSM template can be team-managed, I guess this probably explained why I don't see the option.

 

Thank you

Like Natalia Ozhigova likes this
Shuang Guo Atlassian Team Sep 08, 2022

All JSM templates are available for team-managed projects but only for users who are opt-in for the next-gen experience. Check to see if you're eligible for creating next-gen projects https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/

0 votes
YY哥 Community Leader Aug 06, 2022

Then which templates support TMP?

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events