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How do we create a team managed project for Customer Service template in JIRA service Management

According to the article , I should be able to choose how I wish the project to be managed.

When I create JIRA software projects, I get to choose whether it is team-managed or company-managed, just as the article suggested.

However for JIRA service management projects, I don't have the option to choose this, all projects under service management are company-managed.


2 answers

1 accepted

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Answer accepted

Please share more info. When you go to create a project do you see the following? If so which JSM category are you choosing? Not all templates are supported in TMP.


Hi, the one I chose was customer service management.


If not all JSM template can be team-managed, I guess this probably explained why I don't see the option.


Thank you

Like Natalia Ozhigova likes this
Shuang Guo Atlassian Team Sep 08, 2022

All JSM templates are available for team-managed projects but only for users who are opt-in for the next-gen experience. Check to see if you're eligible for creating next-gen projects

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YY哥 Community Leader Aug 06, 2022

Then which templates support TMP?

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