How do we create a team managed project for Customer Service template in JIRA service Management

[Cheng Peng]

According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project to be managed.

When I create JIRA software projects, I get to choose whether it is team-managed or company-managed, just as the article suggested.

However for JIRA service management projects, I don't have the option to choose this, all projects under service management are company-managed.

[Jack Brickey · Accepted solution]

Please share more info. When you go to create a project do you see the following? If so which JSM category are you choosing? Not all templates are supported in TMP.

[Cheng Peng]

Hi, the one I chose was customer service management.

If not all JSM template can be team-managed, I guess this probably explained why I don't see the option.

Thank you

[Shuang Guo]

All JSM templates are available for team-managed projects but only for users who are opt-in for the next-gen experience. Check to see if you're eligible for creating next-gen projects https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/

[YY Brother]

Then which templates support TMP?

[YY Brother]

Go to <your site name>.atlassian.net/jsd-next-gen in your browser.