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Customer list only showing the first 250 organizations

Hi, 

We have several hundred organizations in our customer list in Jira. 

But we can't go further then page 5 on the buttom of the customer page. 

On page 5 we have only get to the letter J in the customer list. We have a lot more customers than 250. 

How can we get the whole list? 

If we search for the customer, then it's showing up. But not if we try to scroll on the page list.

2 answers

1 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Jan 11, 2021

Hi @etumyr

there was a identical thread raised this week by Thomas, he contacted Atlassian Support and they provided this issue ID https://jira.atlassian.com/browse/JSDCLOUD-9376

Thomas was informed that

that they cannot provide a timeline on its resolution

Please also see here:

https://community.atlassian.com/t5/Jira-Service-Management/Service-Managment-Customer-Organisation-display-limit/qaq-p/1575295

Regards,
Daniel

Thank you so much for the information. 

1 vote
Jack Brickey Community Leader Dec 28, 2020

You mention organizations but later mention “we have a lot more customers than 250.” If you are indeed talking about organizations I have to wonder, given the 250 number, if you have hit a limit in the SW or maybe a bug. I would search the Community if you have not as yet for similar post and the reach out to Atlassian Support directly. 

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