Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approvers not showing up in customer portal

Hi Community

Because of how we are set up currently, we have a open customer portal without the need for registration on the customers part. Mostly this works fine. But now I need a request type with approvers. Problem is, as long as the customer is not loggen in, they cannot choose any approver at all nor search for them by name or email address.

I tried the predefined approver field by jira and different custom approver fields with no positiv result.

Does somebody have an idea what the problem could be?

1 answer

1 accepted

0 votes
Answer accepted

Hello Kevin,

Thank you for reaching out to Atlassian Community!

In order to allow customers to search for approvers without logging in, it's necessary to change the customer permissions in the project.

Please, go to Project settings > Customer permissions (Classic project) or Project settings > Channels > Customer permissions (Next-gen project).

On Customer sharing change it to "Customers can search for other customers within their project or organizations" > Save.

If they are still not able to find anyone, go to Cog icon > System > Global permissions and add "Public" to "Browse users and groups". 

Regards,
Angélica

Hi Angélica
I thought I already checked that but seems I was mistaken. The problem were the customer permissions.
Thank you for your help.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you