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trigger an action only if comment/action is from agent

how can i do that?

i have an email my issue template email that is triggered by a custom event, that event fires on all issues, but i want it to fire only on actions from my agents, not customers.

can i do that? i installed script runner for that, because the jql library from jira was very small.

Or where can i find a list of attributes and functions i can use in this jql?

1 answer

hehe, very simple it seems

issueFunction in commented("by group jira-servicedesk-users")

yeah...not workin...

neither does ("ingroup xxxx")

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