How can I create a report that shows the number of requests submitted by issue type over time? We expect certain issue types to be submitted more often than others and also some to be submitted at certain times - for example we believe account adjustment requests to be most common at the start of the month after month end processing completes and is reviewed. Is this possible within Service Desk and if so how? Does a report exist or can I build one with JQL?
If you are still searching for best solution, please take a look as well at eazyBI report creation add-on for JIRA. With eazyBI you can create custom reports based on JIRA data. Here is an example report about issues created split by issue type.
Let me know if you have any additional questions about eazyBI. You can also contact me directly at firstname.lastname@example.org
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