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How can I change SLAs in multiple projects at once?

Hi! I found that I can import SLA configuration from one project to another. Is there a way to change SLA goal in one project and to choose projects for SLA update?

Import_SLA.JPG

I have issue assigned to me where I must create matrix with columns:

  • Service class
  • Project
  • Issue type
  • Priority
  • Time to first response
  • Time to resolution

How can I create it and where? Idea is that admin changes time in the matrix and SLA goal changes automatically.

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