Resolution field in JPD project is still unresolved when Ideas are set to the Done status

YY哥
Community Leader
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October 27, 2022

Hi guys,

 

I found the resolution field is still Unresolved after the status is Done. I could search it out with JQL  statuscategory = Done, which is quite different from that in JSW. Is it a bug or not?

 

image.png

 

It seems that JPD project is a team-managed project. Is the Resolution field abandoned in this kind of project? If so, it's better not to be shown in the issue list.

 

Thanks, 

Yong

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 27, 2022

Hi @YY哥 what would you use "resolution" for, for an idea?

Jan-Hendrik Spieth October 28, 2022

@Tanguy Crussonmy 50 cents:

For starters, we want resolution to be consistent across all our issue types.

And about a use: we just have one Done state, both for cancelled/killed/stopped issues, as well as things that we did successfully. So we have two resolutions, "Resolved" and "Unresolved" (the names don't matter, the meaning does).

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YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 12, 2023

Hi @Tanguy Crusson 

 

Keep consistent across all Jira family products.

 

We have two gadgets in the system dashboard for all guys:

1.Unresolved Issues (including ideas) => JQL: resolution = unresolved

2.Resovled Issues => JQL: resolution != unresolved

 

If we don't use the resolution field in JPD, then we have to write all the related statuses in the JQL, which will be a bit complicated or unreadable.

 

Please consider this requirement and add to JPD. We may implement it in the workflow automation rule to add the resolution field in the post function. Thanks,

YY哥

michael_thurm November 28, 2023

Hi, i agree with the others. Resolutions are helpfull also for statistics/metrics.
E.g. Time in Status for an Idea (which is only calculated after the resolution is set to resolved).

for us it would be very helpfull to
- measure how long an idea is in each status before getting resolved
- how many ideas get resolved vs. new created (one of the most important metrics for us to discuss need of more resources) - this works perfect in jira with the Dashboard-Charts but because of the missing resolution we cant do it on Discovery

@Tanguy Crusson 

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