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Possible bug: Chrome Extension doesn't work

dangbingyao May 10, 2022

When create insights, Chrome Extension doesn't work:

I input an existed idea, but the text area is always loading, so I can't add the insight successfully.

微信图片_20220510162706.png

 

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 11, 2022

@dangbingyao are you still getting this issue today? does it work if you wait for a longer time? Thanks

dangbingyao May 11, 2022

It‘s lasting for a week

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 11, 2022

Oh wow! We're looking into it

Paul Glantschnig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2022

Hi @dangbingyao , does it load the issues when you try to select another project?
Can you maybe share with us some data from the chrome developer tools for the extension?

To open the dev tools for the extension you need to go to "Manage extensions" or simply enter chrome://extenstions in the browser address bar, then find the Jira Product Discovery extension and click on 'Inspect views background page'

Extensions.png

This opens up the dev tools window and it would be very helpful if you could share with us the requests that are visible in the network tab after you tried to select the idea again.

Networktab.png

We can also jump on a video call next week if you prefer that.

Thank you!

dangbingyao May 12, 2022

微信图片_20220513135429.png

Does it help?

Paul Glantschnig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2022

Oh, interesting. Thanks a lot!

Could you also select one of the requests with the name "search?..." - this opens up details about this request.

Can you provide the data that is visible in the 'Payload' and 'Preview' tabs?
request-details.png

That would be super helpful, thank you!


dangbingyao May 15, 2022

微信图片_20220516101237.png微信图片_20220516101246.png

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2022

@dangbingyao Thank you! We found the root cause and are implementing a fix for this

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2022

@dangbingyao ok it should be fixed now once you get to the latest version of the extension - https://chrome.google.com/webstore/detail/jira-product-discovery/flacajjkcnlngpeapmnmignmjgddamah

Please let us know if it doesn't work for you?

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dangbingyao May 17, 2022

Yes, it's working now. Thank you!

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