How to bulk change 'commenter' to another user in the case of duplicate JIRA users

I am trying to tidy up a situation where a user has 2 JIRA accounts. I've been able to bulk transfer the reporter, assignee fields from the user I want to delete over to the user I want to keep, but JIRA won't allow me to delete the unused account because they still have various comments added to various issues (all closed).

I know there are couple of ways to list all of the issues the now redundant user has commented on, but how can I migrate those comments to a new user?  Bulk editing doesn't allow for it.

A 'merge accounts' function would be fantastic, but seems not to exist. Ideally I need to make all of the comments made by one user appear to have been made by another (as they are in fact the same person). If it's impossible, I suppose my question is, at worst, how can I delete the user, preferrably without deleting their comments, but if necessary, is it even possible to bulk delete comments by a particular user?

 

 

3 answers

Hi Morgan,

 

Unfortunately it is not possible to bulk transfer the comments.

What you can do is open a support ticket with Atlassian requesting to transfer or delete those comments. Please notice that it envolves database changes.

When you open the ticket please provide a day and time to stop your instance.

 

Cheers,

Henrique Freitas

You can view JIRA Comment Toolbox to  change commenter of the comments and go on like this way.

Moreover, you can use JIRA Comment Toolbox for these;

  • Custom Comment Fields,
  • Custom JQL function
  • Delete issue comment
  • Delete user all comment
  • Update author of the comments.

Hi Morgan,

unfortunately there are no answers listed to your question. Did you find a way to deal with the problem? I have the same problem at hand and would very much apprechiate to learn of your experience here.


Thanks

juergen

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

239 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot