Hi Nic, In my instance, resolution is mandatory by default. I checked in the field configurations and could not find the optional/required switch for Resolutions. Can you pls suggest what may be going wrong and how can i make the resolution field back to non-mandatory. And i have also checked there are no workflow post functions making the field mandatory from there.
Pilar, Did you check to make sure it isn't on the screen used during creation? As I said before, it is required ANY TIME it is presented on a screen that can be updated. That is why it should only be put on the screen used in the transition you want to set it. Unless someone messed with the base code or is running a script in the background, the only way to make it required when it isn't on the screen is in the field configuration.
It's not mandatory. I suspect what you mean is "it is set when I put it on a screen". Please do not confuse these two - mandatory has a specific meaning in JIRA (you can not leave the field empty, and there is a flag to set this in the field configuration) and Resolution *IS* empty until you set it, so by definition, it can NOT be mandatory. Do NOT put the field on any create or edit screens. That's all you need to do.
What's the use case here? The Resolution field is being used by many many JIRA features. You can always set it to something you will not use or something unrelevant so that it will have a value somehow and don't mind it.
You may also want to chime in with this https://jira.atlassian.com/browse/JRA-7159 if you want Atlassian to think twice about it
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