How can we make resolution field as non-mandatory on jiRA?


I want to make the resolutions field as non-mandatory. 

Is it possible?


3 answers

This widget could not be displayed.
Joe Pitt Community Champion Dec 17, 2015

It is required when on the screen. Don't put it on any screen except the transition screen where you want to set it. If you don't uses it many standard reports/filters won't work.

Exactly. In fact, it's not "mandatory" by default and should never be made mandatory either. Keep it as optional, and then follow what Joe has written here

Hi Nic, In my instance, resolution is mandatory by default. I checked in the field configurations and could not find the optional/required switch for Resolutions. Can you pls suggest what may be going wrong and how can i make the resolution field back to non-mandatory. And i have also checked there are no workflow post functions making the field mandatory from there.

Joe Pitt Community Champion Dec 22, 2015

Pilar, Did you check to make sure it isn't on the screen used during creation? As I said before, it is required ANY TIME it is presented on a screen that can be updated. That is why it should only be put on the screen used in the transition you want to set it. Unless someone messed with the base code or is running a script in the background, the only way to make it required when it isn't on the screen is in the field configuration.

It's not mandatory. I suspect what you mean is "it is set when I put it on a screen". Please do not confuse these two - mandatory has a specific meaning in JIRA (you can not leave the field empty, and there is a flag to set this in the field configuration) and Resolution *IS* empty until you set it, so by definition, it can NOT be mandatory. Do NOT put the field on any create or edit screens. That's all you need to do.

This widget could not be displayed.

Hey Pilar,

               Generally for custom fields we can mark them as mandatory/optional editing field configuration. Unfortunately, as far as i know you cannot make resolution field non-mandatory.


Chander Inguva

It's optional by default. Do not confuse "mandatory" with "does not have an empty value on screen"

This widget could not be displayed.

What's the use case here? The Resolution field is being used by many many JIRA features. You can always set it to something you will not use or something unrelevant so that it will have a value somehow and don't mind it.

You may also want to chime in with this if you want Atlassian to think twice about it smile

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

216 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you