Changing priority triggers a change in resolution

Hi,

When changing the priority it triggers the resolution to be set on done. I have searched everywhere where this could be configured but did not find anything.

I am assuming this must be triggered in workflow below transistion properties however it happens on whatever status it is. 

Is there another section where this may be configured in general?

 

3 answers

If it happens during status transitions, there's a high chance it's because of some Workflow function. If the change is happening on editing issues, there must be a "listener" installed on your JIRA which reacts on "issue updated event".

0 vote

How are you changing the priority? By editing the issue? If so, is resolution on the "Edit" screen?

You should put resolution only on the screen used while resolving the issue.

It indeed was in the `edit` screen, didn´t notice the default value was always `done` there.

This solved it! you guys rock!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

149 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you