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In JSD i need an automation and SLA configuration for auto closure issue from my bucket which was i

need jql query for to auto closure my jsd issues pls guide me how to do this one with out any plugin i want to do this one

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Hi Rajashekara,

Thanks for reaching out to Atlassian Community!
For us to help you with this case, we need more details about the conditions that the ticket would be auto-closed.
By default, the template for IT Service Desk has this SLA setting and this Automation, both work together to auto close issues:

Screenshot 2019-06-04_12-36-42.png

Screenshot 2019-06-04_12-37-03.png

If you need help with the JQL we need details about what type of tickets you need to auto-close.


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